FAQ

1. What types of home decor items does Statree House sell?

Statree House specializes in selling a wide range of unique and stylish home decor items. Our store offers products such as beautifully crafted wooden wall art and intricately designed ceramic vases.

2. What is the focus of Statree House when it comes to the products it offers?

At Statree House, we focus on quality craftsmanship and attention to detail in all our products. We strive to offer items that add a touch of elegance and sophistication to any living space.

3. What is the return policy at Statree House?

Our return policy allows you to request a return within 20 days after receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more details, please refer to our refund policy.

4. How can I start a return?

To start a return, you can contact us at statreehouseinfo@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

5. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.

6. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Is there a cooling off period for European Union customers?

Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please ensure that the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

8. How long does it take to receive a refund?

Once we've received and inspected your return, we will notify you if the refund is approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we've approved your return, please contact us at statreehouseinfo@gmail.com.

9. Where can I find more information about the refund policy?

For more information about our refund policy, please refer to our refund policy section.